A few days ago, Amazon.com began a new program for their merchants called “Charge When Ship. Family Roots Publishing sells quite a number of books through Amazon.com – and I’m really pleased with this new program at Amazon. Monies collected by Amazon.com and credited to my account are now collected from the customer and credited after I inform Amazon that the item is shipped, the day of shipping and the shipping service used. Amazon also forwards this info. to the customer.
Before this policy was implemented, the money was collected and credited to the account at the time the purchase was made. This was never a problem for me, as I always ship within just a few hours (sometimes minutes) of receiving an order, and I’m careful that I have stock of any item posted at Amazon. However, Amazon.com deals with tens of thousands of merchants, and I guarantee that not all are as careful about these things as I am. This new policy should give customers a great buying experience. Kudos to Amazon for implementing the program.
With Charge When Ship:
- When a merchant ships an order, the merchant must confirm the shipment, and provide shipping information to Amazon.com.
- Amazon.com then charges the buyer – after the merchant confirms a shipment, rather than when the order was placed, providing a better buyer experience.
- To keep buyers informed about their shipments, Amazon.com displays the shipping information in the buyer’s Amazon account, and they also send the buyer an e-mail notification with all the shipping information.
- The merchant can cancel an order, if necessary, instead of confirming the shipment, and then Amazon.com will not charge the buyer at all and the merchant will not have to issue a refund.
